DS
Danica S
1 reviews | Active since Apr 2021
13 Aug 2021, 22:36
One Plan - *****s !!!!!!!!
What a **** this is !!!!!!
I have cancelled before even started ..... and they still want to debit R1200 from my account ??? How the hell is this possible !!!
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Replies (5)DS
Danica S's updateReviewer Update
13 Aug 2021, 22:52How can you do this ????? How can someone pay R1200 for not even being a client of your ???? You have **** of all the benefits and calls me after confiing that this and that will not be covered !!! This is bull**** !!!!
DS
Danica S's update13 Aug 2021, 22:52
Reviewer Update
How can you do this ????? How can someone pay R1200 for not even being a client of your ???? You have **** of all the benefits and calls me after confiing that this and that will not be covered !!! This is bull**** !!!!
Oneplan Insurance's replyOfficial
13 Aug 2021, 23:20Hi Danica,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Aug 2021, 23:20
Official
Hi Danica,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
DS
Danica S's updateReviewer Update
13 Aug 2021, 23:22I have emailed !! And then you just say sorry !!!! You are a ***** ..... I will not leave this here !!!!!I have a major issue !!! I am sooo angry .... after they said they will pay for this and that , with a prem of R1200 .... they called me right after sending the forms and telling me I will wait 12 months for something I have asked if they cover and the sales person said yess !! How can you deduct R1200 from a customer that is not even your customer .... I have been active untill the 12 months call and I cancelled immediately
DS
Danica S's update13 Aug 2021, 23:22
Reviewer Update
I have emailed !! And then you just say sorry !!!! You are a ***** ..... I will not leave this here !!!!!I have a major issue !!! I am sooo angry .... after they said they will pay for this and that , with a prem of R1200 .... they called me right after sending the forms and telling me I will wait 12 months for something I have asked if they cover and the sales person said yess !! How can you deduct R1200 from a customer that is not even your customer .... I have been active untill the 12 months call and I cancelled immediately
Oneplan Insurance's replyOfficial
14 Aug 2021, 00:03Hi Danica,
Upon investigation we discovered that the incorrect information was provided to you regarding the cancellation of your pet policies and we sincerely apologize about that.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please rest assured that your policy will be set to cancel for the 01/09/2021 as we received your cancellation requested within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation and one of our consultants will contact you in the morning to confirm the above.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Upon investigation we discovered that the incorrect information was provided to you regarding the cancellation of your pet policies and we sincerely apologize about that.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please rest assured that your policy will be set to cancel for the 01/09/2021 as we received your cancellation requested within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation and one of our consultants will contact you in the morning to confirm the above.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Aug 2021, 00:03
Official
Hi Danica,
Upon investigation we discovered that the incorrect information was provided to you regarding the cancellation of your pet policies and we sincerely apologize about that.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please rest assured that your policy will be set to cancel for the 01/09/2021 as we received your cancellation requested within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation and one of our consultants will contact you in the morning to confirm the above.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Upon investigation we discovered that the incorrect information was provided to you regarding the cancellation of your pet policies and we sincerely apologize about that.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please rest assured that your policy will be set to cancel for the 01/09/2021 as we received your cancellation requested within the 7-day cooling off period and therefore no debit order will go off your account. You will receive formal communication to your listed email address confirming the cancellation and one of our consultants will contact you in the morning to confirm the above.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
DS
Danica S's updateReviewer Update
14 Aug 2021, 01:25Thank you for your quick response ..... as I have been struggling a while .... and I dont want to be mean ... but I had no choice ..... My voice was not acknowledged ..... I only want what is fair ..... thank you !
DS
Danica S's update14 Aug 2021, 01:25
Reviewer Update
Thank you for your quick response ..... as I have been struggling a while .... and I dont want to be mean ... but I had no choice ..... My voice was not acknowledged ..... I only want what is fair ..... thank you !