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Sherwin N
1 reviews | Active since Aug 2016
24 Feb 2025, 08:58
One Plan Terrible Customer Service
My first claim and the most difficult experience with one plan!.
I took my pet to the vet which is the closest to me. I paid in cash R600 . I received a receipt for the payment I made and then sent through to the vet.
I have been given the run around ... Spoken to so many agents as well as the whatsapp line. I have been promised returned calls by Loraine Krieger which im still waiting for. I have still not been paid out yet and am still been given the run around.
This is a really bad experience and to the point where i will be cancelling . This was suppose to make our lives easier but not with One Plan.
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Oneplan Insurance's replyOfficial
24 Feb 2025, 09:17Dear Sherwin,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Feb 2025, 09:17
Official
Dear Sherwin,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan