ONE PLAN STOLE MY CASH WITHOUT CONFIRMING MT POLICY IN FULL

Hi there, after applying online with one plan they called me within minutes to set up my policy - the call was then ended due to an interruption and the caller said he'd call me back and to stay close to my phone, which i didnt (my fault) this was a thursday or a friday - he then called me again monday morning and i was in class. He didnt try call me again to see when i was free but instead i received another call from a lovely lady the following week! A whole week later! I stated on the phone to the lady that i wasnt sure if one plan was the right policy insurer for me and i would need to do a bit of research . BARE IN MIND THE FIRST GUY WHO CALLED ME , WE DIDNT CONFIRM EVERYTHING!!!! I AM A STUDENT AND I HAD R885 DEDUCTED FROM MY ACCOUNT AFTER I HADNT CONFIRMED I WAS TAKING THE POLICY NOR HAD WE FINISHED THE PHONECALL THE FIRST TIME AS THE GUY WHO CALLED NEEDED SOME CRITICAL INFORMATION.

ONEPLAN i WOULD LIKE AN IMMEDIATE REFUND. I EMAILED A CANCELLATION TO YOU GUYS WITHIN MINUTES AFTER CALLING THE CLIENT SERVICE TO SEE WHAT WAS GOING ON. I DIDNT AGREE TO THIS IN FULL , YES WE COMPLETED A DOCUMENT BUT WE DIDNT HAVE ALL THE REQUIRED INFO NOR FINISH THE CONVERSATION. CAN SOMEONE PLEASE ADHERE TO THIUS REQUEST. IT IS EXTREMELY FRUSTRATING TO GO THROUGH THIS PROCESS BECAUSE ONE PLAN IS 'SO EFFICIENT' WHEN FILLING OUT POLICY INFO BUT AS SOON AS THERE'S AN ISSUE WE CANT GET THROUGH? I HAVE TRIED CALLING AND HAD TO WAIT AGES ON THE PHONE BEFORE NO ONE ANSWERED AND MY AIRTIME FINISHED. i WOULD LIKE A FULL REFUND ASAP!