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Peter C
1 reviews | Active since Apr 2024
02 Apr 2024, 11:24
One plan *********** staff
I had eye surgery 13/03/2024 and app**** with quotes from the doctors and surgeon involved with the surgery two weeks in advance. In frustration I went ahead with the surgery and paid in advance. After submitting all the receipts two weeks have passed and still nothing !! not even a phone call from one plan. It must be about 20 e-mails to 'one-plan' and every reply is the same useless answer. This is not worth the frustration dealing with ***********'s people, Time to find a new insurance.
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Oneplan Insurance's replyOfficial
03 Apr 2024, 12:08Dear Peter,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we are currently communicating with the service provider to obtain the necessary information to finalize the claim. Once we receive this information, we will provide you with the appropriate feedback
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we are currently communicating with the service provider to obtain the necessary information to finalize the claim. Once we receive this information, we will provide you with the appropriate feedback
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Apr 2024, 12:08
Official
Dear Peter,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we are currently communicating with the service provider to obtain the necessary information to finalize the claim. Once we receive this information, we will provide you with the appropriate feedback
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we are currently communicating with the service provider to obtain the necessary information to finalize the claim. Once we receive this information, we will provide you with the appropriate feedback
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan