1 reviews | Active since Sept 2019
ONE PLAN - SERVICE RATING ZERO, WHEN QUERYING A REFUND!!!!
Numerous emails have been sent to confirm the payment of a Drs visit. Its been paid and I am awaiting a refund. Querying anything from ONE PLAN is a nightmare.
This new digital response is pathetic, frustrating and annoying!! One Plan keeps asking for proof that it has been paid. Receipt has been processed and sent by the Drs rooms themselves and by myself. I cant see the balance on the card so who knows has it been paid? What is the balance etc? it has been sent countless times, email, via this ridiculous BOT. I called customer care who told me I have to speak to an agent at claims. They transfer me there it goes blank! I have to call yet again, I am given the options many of them to speak to a WhatsApp agent or follow the Bot Prompts. If I wanted to follow that route which does NOT work and no one reads the messages I would not be calling to speak to a HUMAN!!! I wait for five minutes using my airtime to further annoy the hell out of me! Still no answer from an agent out of sheer frustration I am now turning to yourselves! This is truly a non user friendly method the best is they keep quoting "please speak to one of our friendly consultants". REALLY IF ONE WOULD JUST ANSWER THE PHONE WE MAY EXPERIENCE THIS SO CALLED FRIENDLY AGENT!!!
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your claim from the 06th of November 2023 has been approved and finalized as a Onecard Refund.
Please note that all claim refunds are processed into the Onecard as this is a standard process for refunds. Should clients request for a refund to be processed into their respective bank account then we will require that clients inform us of this when submitting a claim refund in order for it to be processed accordingly.
We have since proceeded to send an email to your listed email address with your Claims statement.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your claim from the 06th of November 2023 has been approved and finalized as a Onecard Refund.
Please note that all claim refunds are processed into the Onecard as this is a standard process for refunds. Should clients request for a refund to be processed into their respective bank account then we will require that clients inform us of this when submitting a claim refund in order for it to be processed accordingly.
We have since proceeded to send an email to your listed email address with your Claims statement.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan