LR
LEEANN R
1 reviews | Active since Oct 2015
01 Aug 2021, 11:01
ONE PLAN REVIEW
For Day to day they are good, but when it comes to operations etc for hospital they will give you a song and a dance. They keep reminding their clients they aren't a medical aid. God help us.
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Oneplan Insurance's replyOfficial
01 Aug 2021, 12:49Hi Leeann,
Thank you for the positive feedback on our day-to-day benefits. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our client's best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for the positive feedback on our day-to-day benefits. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our client's best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Aug 2021, 12:49
Official
Hi Leeann,
Thank you for the positive feedback on our day-to-day benefits. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our client's best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for the positive feedback on our day-to-day benefits. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our client's best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan