1 reviews | Active since Jan 2024
ONE PLAN REFUND
Request for Refund of January 2025 Premium
I am writing to formally request a refund for the December 2024 premium that was incorrectly charged to me despite my confirmed cancellation request.
On 27 November 2024, I submitted my cancellation request, effective 31 December 2024. I received confirmation from your team that my request was received, with a note stating that you would contact me. On 5 December 2024, I followed up to confirm that my cancellation had been properly recorded, and I was again informed that your team would be in touch. Unfortunately, despite numerous promises, I have not been contacted, nor have I received my refund for the January 2025 premium.
I kindly request that the refund be processed as soon as possible. Please confirm when I can expect the refund to be deposited back into my account. If you require any additional information to facilitate this process, please let me know.
I would appreciate your prompt attention to this matter. Should I not receive a response within 14 days, I may be forced to escalate this issue further.
Thank you for your time and cooperation.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department to be addressed.
The policy cancellation date has been changed to the 1st of January 2025 and a request to refund the premium collected will be submitted. Kindly note that refunds to your bank may take between 7 to 14 working days to reflect in your bank account with the exclusions of weekends.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department to be addressed.
The policy cancellation date has been changed to the 1st of January 2025 and a request to refund the premium collected will be submitted. Kindly note that refunds to your bank may take between 7 to 14 working days to reflect in your bank account with the exclusions of weekends.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.