1 reviews | Active since Jun 2021
ONE PLAN QUICK TO THREATEN AND CANCEL POLICY!
I had a very nasty experience with One Plan a few weeks ago. Apparently I did not submit a chemist prescription going back 3 years ago and was presented with a debt collector final demand threatening me with a emolument on my salary if I did not pay (R234.00), not to mention that I am on the Executive Plan and hardly visit doctors etc. To cut a long story short and many very unpleasant threats and emails, Palesa Mabiletsa came to my assistance and sorted the problem out within an hour. I got the full details of what One Plan required from me and got a copy of the prescription from my chemist. One Plan had even cancelled my scheme. Palesa Mabiletsa managed to re-instate it. This has made me very concerned about the future with One Plan if something has to go wrong. Thank you again Palesa Mabiletsa, I rate YOUR serve ***** (5 stars!)
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for the unpleasant emails that you have received regarding the outstanding funds.
We have attempted to contact you on the listed number; however, it was to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking the time to compliment Palesa on her excellent customer service, your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience has not been a pleasant one and apologize for the unpleasant emails that you have received regarding the outstanding funds.
We have attempted to contact you on the listed number; however, it was to no avail. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking the time to compliment Palesa on her excellent customer service, your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan