One Plan Poor Service
I am battling to get my refund and every time they have to pay my refund, I always have to fight- they can have the invoice or receipt but still ask for what they have just to delay payment. Poor service on refunds. They don’t understand sometimes you get to the consulting room and the card machines are not working and end up paying cash or withdrawing from the card elsewhere to make a payment and they treat you like you have ****** from them even though you submit proof from the Dr that you consulted and paid for the service.
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Replies (2)
Oneplan Insurance's replyOfficial
26 Mar 2023, 21:15Dear Qinisile,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Mar 2023, 21:15
Official
Dear Qinisile,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
29 Mar 2023, 15:59Good day Qinisile,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Mar 2023, 15:59
Official
Good day Qinisile,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan