1 reviews | Active since May 2016
One Plan poor service
<p> </p> <p>I app**** for one plan medical insurance February 2017 I had to wait for more than 75 days to get membership card during the process of waiting I decided to cancel and email them on 26 April 2017 guess what still today my membership is still active and One plan is trying to debit my account every month I had to pay R325 of bank charges because of one plan. When I contact them I spoke to Happy and he confirmed that plan was canceled in May and system auto reinstate it I want my bank charges money even now am still waiting for confirmation letter of cancelled policy.</p> <p> </p>
Hi,
Thank you for taking the time to raise your complaint.
We have noted all your concerns and are investigating what has transpired. We will revert back to you at earliest convenience.
Kind Regards
OnePlan
Hi,
Thank you for taking the time to raise your complaint.
We have noted all your concerns and are investigating what has transpired. We will revert back to you at earliest convenience.
Kind Regards
OnePlan
Hi Sello,
Thank you for taking the time to raise your complaint.
As per our telephonic discussion, we had a technical problem where your policy was incorrectly reinstated after you had requested for it to be cancelled.
Please rest assured that this has been corrected and a permanent fix has been put in place to ensure that a repetition doesn't occur.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan
Hi Sello,
Thank you for taking the time to raise your complaint.
As per our telephonic discussion, we had a technical problem where your policy was incorrectly reinstated after you had requested for it to be cancelled.
Please rest assured that this has been corrected and a permanent fix has been put in place to ensure that a repetition doesn't occur.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan