1 reviews | Active since Jul 2015
ONE PLAN POLICY IS WAISTING PEOPLES TIME
People don't be fooled in taking this medical insurance, it's all good at 1st we have paid for a year over R20k to which we hardly used. My sickly mum needed medical attention to which one plan could not assist with we had to pay out of our pockets. Now there is a dispute after 1 year of closing the account of and amount of R385 and they are demanding the money from a 73 year old lady. Pathetic.... One plan we will not only expose you to the world we are going to the social media, consumer protection and legal if we have too..... You people like Brianna Smith that is demanding this amount after 1year we have resolved this issue and it was told by your manager this case is now closed have now being reopend... Don't waist our time..
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan