LG
Leanne G
1 reviews | Active since Jan 2018
11 Nov 2022, 15:41
One plan pet ****
Suddenly useless and terrible service. My old boy needs an operation but now I must pay the vet first and send them the proof of payment before they will process my claim. Which was never the case before. Also had vetvisit claim issues the last few times. I've been with them since 2016.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
11 Nov 2022, 16:20Good day Leanne,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that authorization was granted for the proceeded for your fur-baby. Communication will be sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Wishing your fur-baby all the best with the procedure and a speedy recovery.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that authorization was granted for the proceeded for your fur-baby. Communication will be sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Wishing your fur-baby all the best with the procedure and a speedy recovery.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Nov 2022, 16:20
Official
Good day Leanne,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that authorization was granted for the proceeded for your fur-baby. Communication will be sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Wishing your fur-baby all the best with the procedure and a speedy recovery.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that authorization was granted for the proceeded for your fur-baby. Communication will be sent to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Wishing your fur-baby all the best with the procedure and a speedy recovery.
Kind Regards,
Oneplan
LG
Leanne G's updateReviewer Update
14 Nov 2022, 09:45Thank you so much Larnell for getting back to me and for arranging with the vet. Much appreciated!!!
LG
Leanne G's update14 Nov 2022, 09:45
Reviewer Update
Thank you so much Larnell for getting back to me and for arranging with the vet. Much appreciated!!!
Oneplan Insurance's replyOfficial
14 Nov 2022, 12:15Good day Leanne,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Larnell and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Larnell and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Nov 2022, 12:15
Official
Good day Leanne,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Larnell and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Larnell and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan