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carina J
1 reviews | Active since Jun 2017
02 Sept 2021, 12:31
One plan pet problems
Please do not take the pet unsurance..... 1 time i was not told i will pay for a card. 2nd time my policy was cancelled after my payment was receiced. 3rd time my card never came after 30 days called in... was never ordered. 4th time wrong info in my plan. 5th time debit irder over charged. This all happened in a period id 3 months since i joined them .... good luck should you join
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Oneplan Insurance's replyOfficial
02 Sept 2021, 12:50Hi Carina,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Sept 2021, 12:50
Official
Hi Carina,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan