SG
Stacey-Lee Gerber
1 reviews | Active since Aug 2023
30 Aug 2023, 12:22
ONE PLAN PET INSURANCE- WHAT A WASTE OF MONEY
If you looking for a pet insurance DO NOT MAKE THE MISTAKE I DID🙁. I loaded funds on card and submitted invoices then they said they reject it but it’s covered in my plan???? Then they do not get back to you via email the claims department is super *********** and the Sales Executive “Melvyn” cant sort out the issues but he is a Sales executive 😂🤣😂 ok
Well I will take my money else where cause this company is ridiculous I would NEVER RECOMMEND THEM YO ANY OF MY FRIENDS AND FAMILY WHAT A DISAPPOINTMENT
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Oneplan Insurance's replyOfficial
30 Aug 2023, 13:24Good day Stacey-Lee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Aug 2023, 13:24
Official
Good day Stacey-Lee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan