One Plan Pet Insurance VERY ***********

I have had you dog insured on the One Pet policy since 2012. Since the new management brought over the company I have had a hellish ride. I have an outstanding bill at the vet for m,oaths. The card had expired and I had to contact them to tell them that. Then a new card was sent and my android phone is still not linked to the service. I am a very unhappy customer who has no problem finding new insurance. I don't believe people who work for this company realise how important our pets are to us. They are part of the family. I pay my R185 each month on time and I get nothing in return except problems when all I want to do is pay the vet. It is sick how you treat your clientele. I expect a response soon.