1 reviews | Active since May 2017
One Plan Pet Insurance UNRELIABLE!!
<p>I have never in my life experienced such Shocking service!</p> <p> </p> <p>- Problems from the very beginning!</p> <p> - Promises are made over and over by the company but NEVER delivered.</p> <p> - Card recieved a month late after 3 - 4 phone calls made by me to the company asking why I have not recieved anything.</p> <p>- No care for customers who are losing their confidence in the company</p> <p>- No return phone calls (After waiting a week and then calling myself) even though the " Call back" option was selected on the One Plan application which is supposed to make service better for the client.</p> <p>- TOTALLY UNRELIABLE!</p> <p> </p> <p>There is absolutely no Guarantee that claims will ever be paid by this company . Care is more for the premium you are paying and not what you are actually paying for.</p> <p> </p> <p>I gave this company two chances after my initial disappointment, and they still treated me the exact same way, and when I finally called to cancel, they very nicely told me about the R100 cancellation fee.</p> <p> </p> <p>RIDICULOUS!! Ive wasted so much money!</p> <p> </p> <p>If you love your animal/s as much as I do, and get insurance so that you are fully covered for any unfortunate unforeseen events that may occur(and get the most expensive plan ontop of it may add) DO NOT GET THIS INSURANCE!!</p> <p>Your animal will suffer terribly or worse before getting any help from this company, if any at all.</p> <p> </p> <p> </p>
Hi Lisa,
Thank you for raising your frustrations with us.
Firstly we would like to apologise for the delay in response, as our client's well-being is off highest priority.
All of your concerns have been noted and we currently investigating what caused all the service breakdowns. This will be done to implement corrective measures that no repetition of this kind occurs.
With regards to the applicable cancellation fee, the amount of R100 will be waivered.
We will use your complaint as a learning curve to better improve our service to our clients.
Kind regards,
OnePlan
Hi Lisa,
Thank you for raising your frustrations with us.
Firstly we would like to apologise for the delay in response, as our client's well-being is off highest priority.
All of your concerns have been noted and we currently investigating what caused all the service breakdowns. This will be done to implement corrective measures that no repetition of this kind occurs.
With regards to the applicable cancellation fee, the amount of R100 will be waivered.
We will use your complaint as a learning curve to better improve our service to our clients.
Kind regards,
OnePlan
ONE PLAN WHAT THE HELL!!!
Four months later and NOTHING has changed!! why are you still debiting my account?
I Have put stop payments but first a double deductution, then a triple now a quadruple forced debit from you coming off my account!! YOU ARE NOT AUTHORISED TO DEBIT MY ACCOUNT!!!!
If this happens one more time ill be forced to take this further!
This company never seizes to amaze..in all the wrong ways!!
ONE PLAN WHAT THE HELL!!!
Four months later and NOTHING has changed!! why are you still debiting my account?
I Have put stop payments but first a double deductution, then a triple now a quadruple forced debit from you coming off my account!! YOU ARE NOT AUTHORISED TO DEBIT MY ACCOUNT!!!!
If this happens one more time ill be forced to take this further!
This company never seizes to amaze..in all the wrong ways!!
