RK
Riana Kotzé

1 reviews | Active since Jul 2021

23 Jul 2021, 10:11

One Plan Pet Insurance - Thank you Marcia!

I had the daunting task of trying to find pet insurance for our new kitten and it is like a maze to see all the expensive packages of insurers. Then I requested a quote on OnePlan and Mercia Manganyi called me the next day to explain their pet insurance. What a refreshing start to that cold Friday to be met with such an energetic person, taking all the stress out of the insurance plan details. She explained very efficiently and we had such a good conversation on pets. She went the extra mile to ensure I was happy and comfortable, in between all the legal declarations. I was so surprised to know how technologically advanced OnePlan is and how easy it will be to claim, as well as their value for money. I am certain that I made the right choice and that this insurance is exactly what I need. Thank you for having such wonderfully energetic people in your call centre!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply23 Jul 2021, 12:16
Official
Hi Riana,

Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment  Marcia on her excellent customer service, we strive to achieve this in every single interaction. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible. We are pleased to hear that you are happy with the service provided as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering. 
Welcome to the Oneplan Family, we look forward to keeping you impressed for many years to come. 

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
   
Kind Regards,
Oneplan