LR
Lizanne R
1 reviews | Active since Jun 2021
06 Oct 2025, 13:43
One Plan Pet Insurance .... still debiting funds now for the 3rd month
This is my follow up review after my previous posting. One Plan Pet insurance had once again debited a premium from my account, this time I received a notice saying it will be their last as I need to give 30 days notice.... as I gave. My notice at tge end of June 2025, which they received and confirmed, three more debit orders went off. I will be taking this to the ombudsman and if no luck to the consumers council, should I not be refunded in full for the additional 3 months premiums they debited. I will report back.
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Oneplan Insurance's replyOfficial
06 Oct 2025, 14:54Dear Lizanne,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to confirm that the policy has been cancelled and a refund request has been escalated to be processed for the premiums collected.
Once again, we apologize for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to confirm that the policy has been cancelled and a refund request has been escalated to be processed for the premiums collected.
Once again, we apologize for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Oct 2025, 14:54
Official
Dear Lizanne,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to confirm that the policy has been cancelled and a refund request has been escalated to be processed for the premiums collected.
Once again, we apologize for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to confirm that the policy has been cancelled and a refund request has been escalated to be processed for the premiums collected.
Once again, we apologize for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.