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andreb A

1 reviews | Active since Feb 2017

05 Sept 2025, 11:38

One Plan Pet Insurance - South Africa's NO 1 Pet Insurance Company.

We wish to extend our sincere gratitude to Mr Johan Geldenhuys, Claims Consultant at One Plan Pet Insurance, for his exceptional assistance in processing our recent claim for our beloved pet, Max-Bentley (Van Wyk), who required emergency spinal surgery at Westville Veterinary Hospital after an accidental disc injury.

Mr Geldenhuys went above and beyond the call of duty, ensuring the claim was processed and approved in record time, while maintaining continuous communication with both the veterinary hospital and ourselves as the policyholders. His professionalism, efficiency, and compassion provided immense reassurance during a stressful time and allowed us to focus on Max-Bentley’s recovery rather than the administrative process.

We have been loyal clients of One Plan for many years and, thanks to the outstanding service from Mr Geldenhuys and the team at One Plan, we will continue to be.

We would also like to acknowledge and thank the dedicated staff, nurses, and doctors at Westville Veterinary Hospital for their exceptional care and support during Max-Bentley’s treatment and recovery.

We confidently recommend One Plan Pet Insurance as the premier pet insurance provider in South Africa.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply05 Sept 2025, 11:42
Official
Hi Andre,

Thank you for sharing such a detailed and heartfelt review. We’re truly moved to hear about your experience, and we’re so glad that Johan could provide the support, efficiency, and compassion needed during such a stressful time for Max-Bentley. 

It’s wonderful to know that his professionalism, along with the dedication of our team, allowed you to focus on Max-Bentley’s recovery rather than the administrative process. Your loyalty and trust over the years mean a great deal to us, and feedback like yours reaffirms our commitment to providing exceptional service to all our clients. 

Thank you for recommending Oneplan Pet Insurance so highly; we’re honored to have your continued trust. 

Kind regards, 
Oneplan.