One Plan Pet Insurance really let me down when I needed them

Having been there client for about 5 years and never claiming for minor events for my 4 dogs that are on the 2nd top plan. I had to take my dog in to a specialist vet and he had to start from the beginning to find out what was wrong with my dog. The bill was 6500 odd due to all the blood tests and scans. He obviously could not diagnose till all tests were back. I submitted the claim and then came the excuses. She did not stay in overnight. The vet had suggested that I take her home as she is blind and would be traumatized. They also said there was no diagnosis one does not have to be a rocket scientist when you see the many tests asked for. After first refusal my vet wrote a letter which I submitted with the diagnosis Chronic Bronchitis. They still refused. I see them advertising and I am so sad for those who will sign up expecting help when it really matters. Even if they had helped with 1000 rand I would have been grateful for some help. Clearly not to be. Unfortunately I have 4 dogs on the plan and I think two of them are to old to get comprehensive insurance from another company. I will be investigating moving the two younger dogs. If unable to do this I will have to start saving on the side while paying for something I will probably get no benefit from.