One Plan Pet Insurance not what I thought they are ????

Dear One Plan Team, thank you for your response. However, after waiting since yesterday for my policy documents I phoned your call centre who sented me the policy documents. Just as you rep**** on Hello Peter, Mapaseka sented her mail...but late from my request yesterday though ! I understand your policy as to your exclusion of 12 months. No one can predict a accident to happen. You declined my claim as per Dr Smit's writing but no one even phoned the Vet ? Further you stipulate that 75 % of ligament problems is due to age BUT my Zoë had a accident and she is not old and in a immaculate fit condition. She gets only prescribed food and regular excercise...so according to mé she is part of the 25% who does not qualify according to your referral. Surely, One Plan could have handled this matter beter and surely exceptions can be made. How can you discriminate against my fur-baby's good health if you have not spoken to the Vet nor to me about her condition and you just assume she falls under your 75% ?? Before you disqualify a patient...do your home work first !! Your employee Salachini Govender asked me why is there no exrays with the claim ? Xtrays would be unnessasary as the Vet immediately diagnosed the cruciate ligament off...to take xrays would mean anesthetics meaning I must put her through 2 anesthetics in 7 days ? That is not healthy to get so many anesthetics !! Sooo One Plan, I will fight this matter even if we have to go to court. My chat conversations dissapear but I have taken screen shots of all of it. This claim was treated very unproffesional and not to speak of the bad communication manners with Mapaseka. Totally unexceptable One Plan !!!