RI
Radha I
1 reviews | Active since Dec 2022
02 Dec 2022, 13:25
One Plan pet insurance is a total disappointment
One plan pet insurance is a disappointment. We had to put our beloved dog down due to cancer. We submitted a bill of R8085 for the 3 visits we made to the vet. We got paid R2800. I understand that they covered just R1500 for cremation and I was happy to pay the rest as I'm Hindu and we dispose of the ashes. But seriously in our time.of need, one plan paid R1300 for the bill. They said it fell under casualty. Yet the 2 visits to the vet prior to us putting her down, wasn't paid. Her x-rays wasn't paid either. In these days and times we didn't want to face the heavy costs of medical bill hence us putting our baby girl on medical insurance. What a disappointment One Plan. Sending us a candle, really, we didn't want a candle man. Pay up. We are heartbroken and One plan just didn't seem to care. We have repeatedly asked for assistance. My daughter even emailed from overseas.
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Replies (3)
Oneplan Insurance's replyOfficial
02 Dec 2022, 16:03Good day Radha,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Dec 2022, 16:03
Official
Good day Radha,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you at the requested time to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
RI
Radha I's updateReviewer Update
09 Dec 2022, 18:59Hi, thank you very much for your response. A very lovely lady named Nerissa called us, and we ate happy with the outcome. What concerns me is that even after our furbaby passed on, our account was still debited for October and November, we were assured that it will be refunded by Kanego and we still haven't been credited. Please can you look into this and revert back to us. I would have emailed Kanego again but we have been dealing with him from the beginning and he hasn't been very helpful.
RI
Radha I's update09 Dec 2022, 18:59
Reviewer Update
Hi, thank you very much for your response. A very lovely lady named Nerissa called us, and we ate happy with the outcome. What concerns me is that even after our furbaby passed on, our account was still debited for October and November, we were assured that it will be refunded by Kanego and we still haven't been credited. Please can you look into this and revert back to us. I would have emailed Kanego again but we have been dealing with him from the beginning and he hasn't been very helpful.
Oneplan Insurance's replyOfficial
10 Dec 2022, 10:41Good day Radha,
Thank you for reaching out to us and for providing us with feedback on the matter.
Kindly note that any refunds that may be due to the policy holder will be process accordingly. We will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and for providing us with feedback on the matter.
Kindly note that any refunds that may be due to the policy holder will be process accordingly. We will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Dec 2022, 10:41
Official
Good day Radha,
Thank you for reaching out to us and for providing us with feedback on the matter.
Kindly note that any refunds that may be due to the policy holder will be process accordingly. We will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and for providing us with feedback on the matter.
Kindly note that any refunds that may be due to the policy holder will be process accordingly. We will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan