RM
Rob M
1 reviews | Active since Dec 2018
26 Jan 2021, 18:17
One Plan pet insurance incessant useless calls
I get a voiceless call every morning from One Plan. I complained to their customer service dept and the phone was put down on me as i started complaining.
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Replies (1)
Oneplan Insurance's replyOfficial
27 Jan 2021, 10:19Good day Rob,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would like to apologize for any inconvenience caused.
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would like to apologize for any inconvenience caused.
Upon investigation we discovered that our sales agent attempted to contact you regarding our pet product, however records show that the listed number our sales agent used has been going to voicemail.
Our customer care department also attempted to call you back yesterday when the call dropped however it was to no avail due to the number going to voicemail.
As per our telephonic discussion earlier today, we have since proceeded to send communication to our sales department to inform them to stop contacting you.
Our customer care department also attempted to call you back yesterday when the call dropped however it was to no avail due to the number going to voicemail.
As per our telephonic discussion earlier today, we have since proceeded to send communication to our sales department to inform them to stop contacting you.
You should not receive any further calls.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Jan 2021, 10:19
Official
Good day Rob,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would like to apologize for any inconvenience caused.
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would like to apologize for any inconvenience caused.
Upon investigation we discovered that our sales agent attempted to contact you regarding our pet product, however records show that the listed number our sales agent used has been going to voicemail.
Our customer care department also attempted to call you back yesterday when the call dropped however it was to no avail due to the number going to voicemail.
As per our telephonic discussion earlier today, we have since proceeded to send communication to our sales department to inform them to stop contacting you.
Our customer care department also attempted to call you back yesterday when the call dropped however it was to no avail due to the number going to voicemail.
As per our telephonic discussion earlier today, we have since proceeded to send communication to our sales department to inform them to stop contacting you.
You should not receive any further calls.
Kind Regards,
Oneplan
Kind Regards,
Oneplan