1 reviews | Active since Jul 2020
One Plan pet insurance
My two pets have been insured with One Plan and I lost my one boy in November and his claims were processed with no problems. I then tried to load funds for a vet visit for my girl in December but the funds were apparently loaded to a old card. I asked One Plan customer service to please reverse the funds and I will manually submit the claim, which they advised that they will do. I then submitted my claims, and they are now rejecting the claim saying I owe them funds, which I don't. If I did, my boy that passed claims wouldn't not have went through. I have also not used my girls vet visits since the new the renewal. I have called them so many times asking them to investigate but they do not call you back. I lodged a complaint but still no answer. Do you not think we need our funds back? And do you not know anything about customer service?
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our deepest condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that when a formal complaint is lodged, the complaint is addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our deepest condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that when a formal complaint is lodged, the complaint is addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan