One Plan Pet Insurance False information

<p>Dear One Plan </p> <p>Your staff have basically been giving us the incorrect information.</p> <p>In the beginning things have been fine, now once we have been with you for over 6 months we are starting to realise that you will no longer cover things.</p> <p>We are having major issues to sumbit claims and have to follow up on rejected claims all the time.</p> <p>After a month of waiting for a submitted claim, where your staff told us we are allowed to buy food for the animal , we are now being rejected for the cover.</p> <p> </p> <p>I am disgusted as we can not rely on you for the safety and feedback that our animals will be covered for anything.</p> <p>I have also noticed that we can not rely on your staff to submit any claims as everything gets rejected.</p> <p> </p> <p>Your staff take over 30 days to respond in urgent matters, they constantly give us incorrect information and allow us to use the day to day vet visit for matters we later get rejected on.</p> <p> </p> <p>With this being said , i would ned my issue resolved regarding our latest issue, a purchase for pet food that was told we are allowed to do so under our vet visit by your staff and later rejected by your staff.</p> <p> </p> <p>This is not a joke,you are playing with our animals lives, and by the time you actually do respond it is to late.</p> <p> </p> <p> </p>