LR
Lizanne R
1 reviews | Active since Jun 2021
20 Sept 2025, 08:09
One Plan Pet Insurance easy in but no out...
After being cluents of One Plan pet insurance for numerous years they increased our contribution but still offering the same benefits we had from the day we started, so we looked for additional quotes and moved over to a new service provider. Giving One Plan 30 days notice, receiving confirmation that they received our request. Three month's later and numerous request they are still taking off our monthly premium. We will not recommend them due to this.
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Oneplan Insurance's replyOfficial
20 Sept 2025, 13:55Dear Lizanne,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind regards,
Oneplan.
Oneplan Insurance's reply20 Sept 2025, 13:55
Official
Dear Lizanne,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind regards,
Oneplan.