SB
S.A. BOTHA
1 reviews | Active since Apr 2015
24 Feb 2021, 15:32
One Plan Pet Insurance
One Plan Pet insurance states in their advert that it takes one minute for a claim to be approved. I am now at day 3 and many telephone calls later just to approve a quote for my dogs operation. Every time I must listen to the same story "It is still at the authorisation department" My dog is not going for brain surgery but just something to her tooth. I am sick of No plan because they have No Plan to help you. Most pathetic service. I will terminate my membership after this
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Oneplan Insurance's replyOfficial
26 Feb 2021, 17:06Good day Adri
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call and allowing us the opportunity to further explain how the procedure for your fur-baby will be covered. As per the conversation with our claims department as soon as the final invoice is received, we will process the claim accordingly.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Feb 2021, 17:06
Official
Good day Adri
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call and allowing us the opportunity to further explain how the procedure for your fur-baby will be covered. As per the conversation with our claims department as soon as the final invoice is received, we will process the claim accordingly.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan