SB
Sonja B
1 reviews | Active since Feb 2023
03 Feb 2023, 09:49
ONE PLAN PET INSURANCE A JOKE
Very bad service 😖 Two installments later and 60 days down the line still no One Plan card. My pet has to go to the vet and with 3 days of constant nagging to send the card. I asked for the Customer Care Manager Kirstin Barlow to phone me. Still no reply
Mr Michael Otto I think its time you listen and check the recordings of your staff to see how they ignore and treat your clients
Also, they keep in saying I have to pay and they will refund. Please if you now already not attending to my card and calls you will never refund me
Please re-think before you get this policy for your pet which is ultimately the one suffering here
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Oneplan Insurance's replyOfficial
03 Feb 2023, 10:18Good day Sonja,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Feb 2023, 10:18
Official
Good day Sonja,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan