LJ
Lorraine J
1 reviews | Active since Apr 2023
13 Apr 2023, 02:31
one plan pet insurance
there pet insurance suck and if you are over and pay them back they use it towards an account that you as person wants cancelled and after months they call and then they say you must still pay even if you did do back payment and contacted them many times the amount stays the same one plan pet
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Replies (2)
Oneplan Insurance's replyOfficial
13 Apr 2023, 08:24Good day Lorraine,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should payment be made for an outstanding amount, it is important for policy holders to use the correct reference when making an EFT payment in order for the payment to be allocated correctly to the policy. In the event that an incorrect reference is used, the payment will have to be allocated manually.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should payment be made for an outstanding amount, it is important for policy holders to use the correct reference when making an EFT payment in order for the payment to be allocated correctly to the policy. In the event that an incorrect reference is used, the payment will have to be allocated manually.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Apr 2023, 08:24
Official
Good day Lorraine,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should payment be made for an outstanding amount, it is important for policy holders to use the correct reference when making an EFT payment in order for the payment to be allocated correctly to the policy. In the event that an incorrect reference is used, the payment will have to be allocated manually.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should payment be made for an outstanding amount, it is important for policy holders to use the correct reference when making an EFT payment in order for the payment to be allocated correctly to the policy. In the event that an incorrect reference is used, the payment will have to be allocated manually.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
17 Apr 2023, 12:24Good day Lorrain,
We have been attempting to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have been attempting to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Apr 2023, 12:24
Official
Good day Lorrain,
We have been attempting to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have been attempting to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan