1 reviews | Active since Dec 2021
One plan pet insurance
One plan insurance(pet)is something i will not recommend to anyone I loaded a claim in may 2021the consultant send me and email saying your claim could not be processed due to the vet that i used never ever got back to me I do not work for one plan so i do not no the process,then my dog got ill 3 weeks ago and loaded another claim with this the guy who assisted me then advised that i should just ask the same to add his registration number and the claim was processed,why are some staff so incompintant an now i am told that they will not pay out my claim due to over 3 MONTH
I will not leave it there,you guys just ripped of many people and get away with it
I am disgusted in this service,
More to that My dog passed away at the vet 2 separate invoices issued one for the treatment one for removing the body Then another email received that i should once again go back to the vet and get another claim form completed this was for one visited an yet again not advised that 2 claim forms should be completed you guys a waisting my time and money
I want to request a refund for this month premium and my dog passed away before then
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Please accept our sincerest condolences on the passing of Chubby. We are truly sorry for your loss.
We have attempted to contact you on the listed number; however, it was to no avail.
We would like to assist further in this regard. It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we are dealing with it accordingly and will revert back with feedback.
Kind Regards
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Please accept our sincerest condolences on the passing of Chubby. We are truly sorry for your loss.
We have attempted to contact you on the listed number; however, it was to no avail.
We would like to assist further in this regard. It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we are dealing with it accordingly and will revert back with feedback.
Kind Regards
Oneplan