AK
ANTON K
1 reviews | Active since Sept 2020
20 Aug 2021, 11:03
ONE PLAN PET INS - SUCKS
STUPID COVER TELLING ME ALL IS PRE - existing NOT TAKING IN consideration MY PREVOIS 6 YEARS WITH PETSURE
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Replies (2)
Oneplan Insurance's replyOfficial
20 Aug 2021, 13:55Good day Anton,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation and with the information provided from the Vet we discovered that the condition that your fur-baby was treated for was diagnosed as calcified disc which is chronic in nature and would have formed over a long period of time. Due to the timeline of events, this condition is also deemed as pre-existing as the condition would have been developing upon inception of this policy. Kindly note that there is a 12-month waiting period for pre-existing conditions.
As per your policy schedule and the terms and conditions under the heading Special Conditions: it states "Pre-Existing Condition” means a medical condition, or condition that presented Clinical Signs, that were in existence prior to this policy’s Inception Date, or in existence during the first sixty (60) days within the waiting period or that was newly diagnosed within the first two months from the Inception Date of the policy, whether it was known or unknown to you - this kind of condition existed before your policy began and it doesn’t mean that your pet was diagnosed with it, he or she could even have been showing the symptoms for it to be classified as pre-existing.
Kindly not certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Ts & Cs of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department and they have been in contact with you.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation and with the information provided from the Vet we discovered that the condition that your fur-baby was treated for was diagnosed as calcified disc which is chronic in nature and would have formed over a long period of time. Due to the timeline of events, this condition is also deemed as pre-existing as the condition would have been developing upon inception of this policy. Kindly note that there is a 12-month waiting period for pre-existing conditions.
As per your policy schedule and the terms and conditions under the heading Special Conditions: it states "Pre-Existing Condition” means a medical condition, or condition that presented Clinical Signs, that were in existence prior to this policy’s Inception Date, or in existence during the first sixty (60) days within the waiting period or that was newly diagnosed within the first two months from the Inception Date of the policy, whether it was known or unknown to you - this kind of condition existed before your policy began and it doesn’t mean that your pet was diagnosed with it, he or she could even have been showing the symptoms for it to be classified as pre-existing.
Kindly not certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Ts & Cs of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department and they have been in contact with you.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Aug 2021, 13:55
Official
Good day Anton,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation and with the information provided from the Vet we discovered that the condition that your fur-baby was treated for was diagnosed as calcified disc which is chronic in nature and would have formed over a long period of time. Due to the timeline of events, this condition is also deemed as pre-existing as the condition would have been developing upon inception of this policy. Kindly note that there is a 12-month waiting period for pre-existing conditions.
As per your policy schedule and the terms and conditions under the heading Special Conditions: it states "Pre-Existing Condition” means a medical condition, or condition that presented Clinical Signs, that were in existence prior to this policy’s Inception Date, or in existence during the first sixty (60) days within the waiting period or that was newly diagnosed within the first two months from the Inception Date of the policy, whether it was known or unknown to you - this kind of condition existed before your policy began and it doesn’t mean that your pet was diagnosed with it, he or she could even have been showing the symptoms for it to be classified as pre-existing.
Kindly not certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Ts & Cs of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department and they have been in contact with you.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation and with the information provided from the Vet we discovered that the condition that your fur-baby was treated for was diagnosed as calcified disc which is chronic in nature and would have formed over a long period of time. Due to the timeline of events, this condition is also deemed as pre-existing as the condition would have been developing upon inception of this policy. Kindly note that there is a 12-month waiting period for pre-existing conditions.
As per your policy schedule and the terms and conditions under the heading Special Conditions: it states "Pre-Existing Condition” means a medical condition, or condition that presented Clinical Signs, that were in existence prior to this policy’s Inception Date, or in existence during the first sixty (60) days within the waiting period or that was newly diagnosed within the first two months from the Inception Date of the policy, whether it was known or unknown to you - this kind of condition existed before your policy began and it doesn’t mean that your pet was diagnosed with it, he or she could even have been showing the symptoms for it to be classified as pre-existing.
Kindly not certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Ts & Cs of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department and they have been in contact with you.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
AK
ANTON K's updateReviewer Update
20 Aug 2021, 14:09BULL**** - MY DOG CANNOT WALK AND BEFORE THAT HE WAS FINE -- HOW THE BLUDDY HELL CAN IT BE PRE-existing----*** -- ARE NOW DOCTORS ? HE NEVER HAD A CLAIM FOR THIS injury - IM GOING TO THE MEDIA AND LET everyone KNOW HOW BAD YOU GUYS ARE
AK
ANTON K's update20 Aug 2021, 14:09
Reviewer Update
BULL**** - MY DOG CANNOT WALK AND BEFORE THAT HE WAS FINE -- HOW THE BLUDDY HELL CAN IT BE PRE-existing----*** -- ARE NOW DOCTORS ? HE NEVER HAD A CLAIM FOR THIS injury - IM GOING TO THE MEDIA AND LET everyone KNOW HOW BAD YOU GUYS ARE