One Plan One Headache!!!
Why is it that one always has to go to the extreme to get a company to brush up on it's client services. Last month I informed One Plan that my banking details have changed. They politely asked me to send them new banking details and gave me a link to follow to make the payment as I was too late to facilitate the change. I as a BTW, I WA messaged them just to make sure which day they are going to debit and confirm my bank account. guess what????????????? MY ACCOUNT DETAILS ARE STILL NOT CHANGED!!!!!! Who is now going to cover the bank charges incurred? When is this poor customer service going to end. Is it time to seek another service provider?
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
29 Jun 2020, 21:48Hi Desre,
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you.
As per our telephonic discussion earlier today, the matter is being dealt as a priority and an investigation is being done to find the service breakdowns that occurred and corrective measures will be implemented to ensure that something of this nature doesn't happen again in the future.
The banking details have been updated as requested and the correct bank account will be debited going forward.
Kind Regards
Oneplan
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you.
As per our telephonic discussion earlier today, the matter is being dealt as a priority and an investigation is being done to find the service breakdowns that occurred and corrective measures will be implemented to ensure that something of this nature doesn't happen again in the future.
The banking details have been updated as requested and the correct bank account will be debited going forward.
Kind Regards
Oneplan
Oneplan Insurance's reply29 Jun 2020, 21:48
Official
Hi Desre,
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you.
As per our telephonic discussion earlier today, the matter is being dealt as a priority and an investigation is being done to find the service breakdowns that occurred and corrective measures will be implemented to ensure that something of this nature doesn't happen again in the future.
The banking details have been updated as requested and the correct bank account will be debited going forward.
Kind Regards
Oneplan
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you.
As per our telephonic discussion earlier today, the matter is being dealt as a priority and an investigation is being done to find the service breakdowns that occurred and corrective measures will be implemented to ensure that something of this nature doesn't happen again in the future.
The banking details have been updated as requested and the correct bank account will be debited going forward.
Kind Regards
Oneplan