MS
Mike S
1 reviews | Active since Mar 2019
06 Mar 2023, 10:15
ONE PLAN NOT TO BE TRUSTED
I cancelled my policy in writing before the end of January and yet they have the audacity to take another debit order in February as expected as you must give a calendar's months notice. But in March another debit order is taken and after querying I was told I must give a calendars months notice. SENT THE PROOF THT i HAD SENT THE CANCELLATION MAIL BUT i AM TOLD SORRY, iT DOESNT MATTER, THE POLICY WILL ONLY BE CANCELLED FROM aPRIL. wHAT A BUNCH OF SHARKS. nEXT STEPS IS THE OMBUDSMAN
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Oneplan Insurance's replyOfficial
06 Mar 2023, 11:29Good day Mike,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Mar 2023, 11:29
Official
Good day Mike,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan