dG
deon G
1 reviews | Active since Jan 2019
22 May 2021, 10:22
one plan not a good medical insurance
how on earth does one plan insurance have an 8 star rating.as for me i am forced to to click on a star or else i will not be able to move forward.i am regrettably with one plan medical insurance. i am presently paying R1975 .anyway my wife needed medical attention lately.got her to the doctor only to find out that one plan will not load R375 into my account. it appears that in October 2020 2x receipts not in order.both receipts totalling 510.I pay R1975.this is not a good medical insurance.clearly this kind of insurance is not looking out for their clients interest and wellfare.
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Oneplan Insurance's replyOfficial
22 May 2021, 10:30Good day Deon,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your wife's best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 May 2021, 10:30
Official
Good day Deon,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your wife's best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan