VP
Vishnu P
1 reviews | Active since Apr 2018
25 Aug 2025, 10:12
One Plan - No thanks
Very poor service, consultants lack of product knowledge and then waiting for 2 weeks for a response after sending a cancellation notice for a policy that I did not want in the first instance. All i wanted was a quote. Consultants say they will call back to follow up but do not. I need to get this chapter closed asap. I do not want to be involved in a battle for a refund at month end & also affect my other debit orders.
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Replies (2)
Oneplan Insurance's replyOfficial
25 Aug 2025, 10:20Dear Vishnu,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
Please note that we will be in contact shortly to resolve the matter.
Once again, we truly apologize for the experience you've had
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
Please note that we will be in contact shortly to resolve the matter.
Once again, we truly apologize for the experience you've had
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Aug 2025, 10:20
Official
Dear Vishnu,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
Please note that we will be in contact shortly to resolve the matter.
Once again, we truly apologize for the experience you've had
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
Please note that we will be in contact shortly to resolve the matter.
Once again, we truly apologize for the experience you've had
Kind regards,
Oneplan.
VP
Vishnu P's updateReviewer Update
26 Aug 2025, 09:06I have received a call from One Plan telling me that my policy will be cancelled on 01 October 2025 and I refuse to accept that. You are taking a month's premium for what? I never accepted the proposal in the first place. You can refer to the recording to verify what i am saying. The way Oneplan has gone about this is very unprofessional and devious. This outcome is playing out the way Oneplan wants it to. Cancel & do not deduct money from my account. I won't let it slide.
VP
Vishnu P's update26 Aug 2025, 09:06
Reviewer Update
I have received a call from One Plan telling me that my policy will be cancelled on 01 October 2025 and I refuse to accept that. You are taking a month's premium for what? I never accepted the proposal in the first place. You can refer to the recording to verify what i am saying. The way Oneplan has gone about this is very unprofessional and devious. This outcome is playing out the way Oneplan wants it to. Cancel & do not deduct money from my account. I won't let it slide.