LH
Loryn H
1 reviews | Active since Sept 2016
17 Sept 2024, 08:36
One Plan = No Plan
Having read some fairly mixed, yet mostly positive reviews I decided to give One Plan an opportunity to give me a comparison quote for pet insurance. Needless to say it resulted in a relatively good start by a consultant named Jason, but very quickly went downhill from there.
I was quoted over the phone and when asking to have the quote sent to me on email to look over, I was simply sent the quote sheet - not what was discussed and agreed telephonically. No mention of the new client starter discount that prompted my interest initially on instagram and on following up on email to query, have since had no reply (from Friday 13/09 - it's Tuesday 17/09 today).
Another barrage of calls this morning from another consultant, Deshan saw me giving them another opportunity to rectify. His lack of attention to my email requests and service quote resulted in me asking for my details to be removed and no further contact to be made. Shockingly he rep**** to advise he is a Senior Consultant and apologised for the poor service received from a Junior Consultant.
Having worked in the service industry myself for many years, I think all call centre agents - Junior and/or Senior could use some refresher sales training.
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Oneplan Insurance's replyOfficial
17 Sept 2024, 10:05Dear Loryn,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
According to our current promotion, clients are offered a 30% discount on their first 2 month's premium if they sign up online. We have various sign-up options, clients can complete the application online as well as an Agent sign-up where a Sales agent will take you through a sales call and assist with completing the application for you.
Kindly note when clients proceed to complete an application via our online sign-up the system is designed to provide you with the different premiums available on the different plan types. Clients have the option to choose a premium and plan type best suited to their individual needs and will receive a 30% discount on their premium for the first 2 months.
We have 5 different plan types for our Pet product, which include the Accident Plan, Primary Plan, Hospital Plan, Classic Plan, and Super Plan, and our pet plans are specially designed to cater to our client’s individual needs.
The Accident plan is our entry-level plan, which only covers in-hospital corrective procedures that are due to an Accident only and any illness-related events that occur as a result will not be covered under the Accident plan.
The Primary, Classic, and Super Plans offer day-to-day benefits as well as in-hospital benefits up to respective cover limits depending on the benefit that you are claiming for and funds can be loaded onto the Onecard for your day-to-day benefits, whereas the Hospital plan covers for an in-hospital corrective procedure, however, clients can choose to add the Pet Med Booster as an extender to the Primary and Hospital plan which will provide an annual cover limit towards preventative day-to-day claims for your fur-baby. Should clients wish to have more cover for preventative care claims on the Classic and Super Plan, they can choose to add on the Pet Med Booster as well as the Diagnostic Booster which also offers an additional amount towards the Pet Med Savings and Casualty benefit, and this will be covered up to the respective cover limit depending on the plan type. Preventative care claims for your fur-baby include, voluntary sterilization, vaccinations, deworming, tick and flea control will be covered under the Pet Med Savings or Pet Med Booster benefit. A Vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit on the Primary, Classic, and Super plan up to the respective cover limit.
We also offer a multiple pet discount on our Primary, Hospital, Classic, and Super plans, this means should you have more than one fur-baby covered on the same plan type you will receive a discount of 5% for the second pet and 10% for the third pet.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
According to our current promotion, clients are offered a 30% discount on their first 2 month's premium if they sign up online. We have various sign-up options, clients can complete the application online as well as an Agent sign-up where a Sales agent will take you through a sales call and assist with completing the application for you.
Kindly note when clients proceed to complete an application via our online sign-up the system is designed to provide you with the different premiums available on the different plan types. Clients have the option to choose a premium and plan type best suited to their individual needs and will receive a 30% discount on their premium for the first 2 months.
We have 5 different plan types for our Pet product, which include the Accident Plan, Primary Plan, Hospital Plan, Classic Plan, and Super Plan, and our pet plans are specially designed to cater to our client’s individual needs.
The Accident plan is our entry-level plan, which only covers in-hospital corrective procedures that are due to an Accident only and any illness-related events that occur as a result will not be covered under the Accident plan.
The Primary, Classic, and Super Plans offer day-to-day benefits as well as in-hospital benefits up to respective cover limits depending on the benefit that you are claiming for and funds can be loaded onto the Onecard for your day-to-day benefits, whereas the Hospital plan covers for an in-hospital corrective procedure, however, clients can choose to add the Pet Med Booster as an extender to the Primary and Hospital plan which will provide an annual cover limit towards preventative day-to-day claims for your fur-baby. Should clients wish to have more cover for preventative care claims on the Classic and Super Plan, they can choose to add on the Pet Med Booster as well as the Diagnostic Booster which also offers an additional amount towards the Pet Med Savings and Casualty benefit, and this will be covered up to the respective cover limit depending on the plan type. Preventative care claims for your fur-baby include, voluntary sterilization, vaccinations, deworming, tick and flea control will be covered under the Pet Med Savings or Pet Med Booster benefit. A Vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit on the Primary, Classic, and Super plan up to the respective cover limit.
We also offer a multiple pet discount on our Primary, Hospital, Classic, and Super plans, this means should you have more than one fur-baby covered on the same plan type you will receive a discount of 5% for the second pet and 10% for the third pet.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Sept 2024, 10:05
Official
Dear Loryn,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
According to our current promotion, clients are offered a 30% discount on their first 2 month's premium if they sign up online. We have various sign-up options, clients can complete the application online as well as an Agent sign-up where a Sales agent will take you through a sales call and assist with completing the application for you.
Kindly note when clients proceed to complete an application via our online sign-up the system is designed to provide you with the different premiums available on the different plan types. Clients have the option to choose a premium and plan type best suited to their individual needs and will receive a 30% discount on their premium for the first 2 months.
We have 5 different plan types for our Pet product, which include the Accident Plan, Primary Plan, Hospital Plan, Classic Plan, and Super Plan, and our pet plans are specially designed to cater to our client’s individual needs.
The Accident plan is our entry-level plan, which only covers in-hospital corrective procedures that are due to an Accident only and any illness-related events that occur as a result will not be covered under the Accident plan.
The Primary, Classic, and Super Plans offer day-to-day benefits as well as in-hospital benefits up to respective cover limits depending on the benefit that you are claiming for and funds can be loaded onto the Onecard for your day-to-day benefits, whereas the Hospital plan covers for an in-hospital corrective procedure, however, clients can choose to add the Pet Med Booster as an extender to the Primary and Hospital plan which will provide an annual cover limit towards preventative day-to-day claims for your fur-baby. Should clients wish to have more cover for preventative care claims on the Classic and Super Plan, they can choose to add on the Pet Med Booster as well as the Diagnostic Booster which also offers an additional amount towards the Pet Med Savings and Casualty benefit, and this will be covered up to the respective cover limit depending on the plan type. Preventative care claims for your fur-baby include, voluntary sterilization, vaccinations, deworming, tick and flea control will be covered under the Pet Med Savings or Pet Med Booster benefit. A Vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit on the Primary, Classic, and Super plan up to the respective cover limit.
We also offer a multiple pet discount on our Primary, Hospital, Classic, and Super plans, this means should you have more than one fur-baby covered on the same plan type you will receive a discount of 5% for the second pet and 10% for the third pet.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
According to our current promotion, clients are offered a 30% discount on their first 2 month's premium if they sign up online. We have various sign-up options, clients can complete the application online as well as an Agent sign-up where a Sales agent will take you through a sales call and assist with completing the application for you.
Kindly note when clients proceed to complete an application via our online sign-up the system is designed to provide you with the different premiums available on the different plan types. Clients have the option to choose a premium and plan type best suited to their individual needs and will receive a 30% discount on their premium for the first 2 months.
We have 5 different plan types for our Pet product, which include the Accident Plan, Primary Plan, Hospital Plan, Classic Plan, and Super Plan, and our pet plans are specially designed to cater to our client’s individual needs.
The Accident plan is our entry-level plan, which only covers in-hospital corrective procedures that are due to an Accident only and any illness-related events that occur as a result will not be covered under the Accident plan.
The Primary, Classic, and Super Plans offer day-to-day benefits as well as in-hospital benefits up to respective cover limits depending on the benefit that you are claiming for and funds can be loaded onto the Onecard for your day-to-day benefits, whereas the Hospital plan covers for an in-hospital corrective procedure, however, clients can choose to add the Pet Med Booster as an extender to the Primary and Hospital plan which will provide an annual cover limit towards preventative day-to-day claims for your fur-baby. Should clients wish to have more cover for preventative care claims on the Classic and Super Plan, they can choose to add on the Pet Med Booster as well as the Diagnostic Booster which also offers an additional amount towards the Pet Med Savings and Casualty benefit, and this will be covered up to the respective cover limit depending on the plan type. Preventative care claims for your fur-baby include, voluntary sterilization, vaccinations, deworming, tick and flea control will be covered under the Pet Med Savings or Pet Med Booster benefit. A Vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit on the Primary, Classic, and Super plan up to the respective cover limit.
We also offer a multiple pet discount on our Primary, Hospital, Classic, and Super plans, this means should you have more than one fur-baby covered on the same plan type you will receive a discount of 5% for the second pet and 10% for the third pet.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan