MM
Mamo M
1 reviews | Active since Dec 2020
10 Oct 2022, 10:48
One Plan lies and *****s
What a waste of my money... They are so quick to sign you up to the policy and without explaining how it really works.
Only got shocked on first use, then getting a hold of them via email, app, whatsapp or call is impossible.
Worst service ever!!!!
Pooor.... Surprised they've existed this long... They're just ****.
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Oneplan Insurance's replyOfficial
10 Oct 2022, 11:40Good day Mamo,
Thank you for taking the time to bring this to our attention. From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's reply10 Oct 2022, 11:40
Official
Good day Mamo,
Thank you for taking the time to bring this to our attention. From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan