One plan lacks empathy!! Unprofessional and appalling service!
It's a very painful experience to lose your pet and being with One Plan has just made everything worse! I called 3 times from the 1st of June and left messages for one of their so called managers to call me and up till today- NO ONE HAS CALLED ME. You people were very quick to get any Tom, **** and Harry to call me when I wrote a review about the disgusting service I got in January 2023 but now when I actually call and request for a call back I get told that LARNELL LAMONT DOES NOT TAKE CALLS. One plan lacks empathy and your consultants are just the same. I had to inform you guys that my Pet has passed away and the message you send me "We regret to inform you that your policy has been canceled " NO EMPATHY!!! I still do not know what's happening with my claim from the 27th of July because you people kicked me off the app. This is the worst company I have ever been with. If I do get another pet I will NEVER take medical insurance with One plan. I urge other pet owners wanting to get medical aid/insurance- PLEASE do not go with this company. PATHETIC AND DISGUSTING TO THE CORE!!!!!!!
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Please can someone explain if I have canceled the pet insurance policy as at 20th July 2023 and you have emailed me confirming that my policy will be canceled as at 31st July 2023....WHY WAS I DEBITED WITH R870 ON THE 18TH OF AUGUST 2023 FOR PREMUIMS WHEN MY PET HAS PASSED AWAY IN JULY AND ONEPLAN CANCELED THE POLICY!!! SERIOUSLY WHAT THE HELL IS WRONG WITH YOU PEOPLE??! I WANT MY MONEY REFUNDED INTO MY ACCOUNT ASAP!!!!!!!!!!!!!!!
Please can someone explain if I have canceled the pet insurance policy as at 20th July 2023 and you have emailed me confirming that my policy will be canceled as at 31st July 2023....WHY WAS I DEBITED WITH R870 ON THE 18TH OF AUGUST 2023 FOR PREMUIMS WHEN MY PET HAS PASSED AWAY IN JULY AND ONEPLAN CANCELED THE POLICY!!! SERIOUSLY WHAT THE HELL IS WRONG WITH YOU PEOPLE??! I WANT MY MONEY REFUNDED INTO MY ACCOUNT ASAP!!!!!!!!!!!!!!!
Thank you for reaching out to us and for taking our call earlier.
As per our telephonic conversation, we are currently working on the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for reaching out to us and for taking our call earlier.
As per our telephonic conversation, we are currently working on the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan