BS
Barry S
1 reviews | Active since Jul 2016
08 Jul 2021, 10:12
One Plan is way above norm. Will definitely recommend them.
This Company is amazing. I have been with One Plan for more than a Year and I cant believe the efficient manner this company are constructed. After being with Discovery for 15 Years I must admit One Plan is just way above average. Thanks for the good efforts making insurance work for me.
Helpful (0)
Replies (5)0
Replies (5)
Oneplan Insurance's replyOfficial
08 Jul 2021, 12:29Hi Barry,
Thank you for sharing your service experience with us. Our clients are important to us and we hope to always provide them with the best service possible. We're delighted to hear that you've found an insurer who exceeds your expectations, and we look forward to keeping you impressed for years to come.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we hope to always provide them with the best service possible. We're delighted to hear that you've found an insurer who exceeds your expectations, and we look forward to keeping you impressed for years to come.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Jul 2021, 12:29
Official
Hi Barry,
Thank you for sharing your service experience with us. Our clients are important to us and we hope to always provide them with the best service possible. We're delighted to hear that you've found an insurer who exceeds your expectations, and we look forward to keeping you impressed for years to come.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we hope to always provide them with the best service possible. We're delighted to hear that you've found an insurer who exceeds your expectations, and we look forward to keeping you impressed for years to come.
We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
BS
Barry S's updateReviewer Update
12 Jul 2021, 11:22Recently went to the optometrist, Paid with my one plan card. Now you suspended your service for the past 7 days now after I have loaded the invoice. Service seems to be heading downwards.
BS
Barry S's update12 Jul 2021, 11:22
Reviewer Update
Recently went to the optometrist, Paid with my one plan card. Now you suspended your service for the past 7 days now after I have loaded the invoice. Service seems to be heading downwards.
Oneplan Insurance's replyOfficial
12 Jul 2021, 14:30Good day Barry,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required, including the eye readings when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required, including the eye readings when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Jul 2021, 14:30
Official
Good day Barry,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required, including the eye readings when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required, including the eye readings when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
This matter has been escalated to the relevant department and will be dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
BS
Barry S's updateReviewer Update
12 Jul 2021, 14:51Detailed invoice was uploaded and provided 4 times.
Suspending an account because you cannot process relevant information fast enough is not how you deal with your clients!! If I had to end up in hospital I would have been send back home because of this lack of attention and service. Again not how you deal with clients. This has been more than n week!!
Suspending an account because you cannot process relevant information fast enough is not how you deal with your clients!! If I had to end up in hospital I would have been send back home because of this lack of attention and service. Again not how you deal with clients. This has been more than n week!!
BS
Barry S's update12 Jul 2021, 14:51
Reviewer Update
Detailed invoice was uploaded and provided 4 times.
Suspending an account because you cannot process relevant information fast enough is not how you deal with your clients!! If I had to end up in hospital I would have been send back home because of this lack of attention and service. Again not how you deal with clients. This has been more than n week!!
Suspending an account because you cannot process relevant information fast enough is not how you deal with your clients!! If I had to end up in hospital I would have been send back home because of this lack of attention and service. Again not how you deal with clients. This has been more than n week!!
Oneplan Insurance's replyOfficial
12 Jul 2021, 18:54Good day Barry,
Kindly note for day-to-day claims, the initial claim must be processed before another claim is loaded since the funds are loaded onto the Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation we contacted your optician and they have provided us with your eye readings to process the claim. Your policy is in an active status and your optometry claim has been approved. Confirmation of this has been sent to your listed number / email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards
Oneplan
Kindly note for day-to-day claims, the initial claim must be processed before another claim is loaded since the funds are loaded onto the Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation we contacted your optician and they have provided us with your eye readings to process the claim. Your policy is in an active status and your optometry claim has been approved. Confirmation of this has been sent to your listed number / email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards
Oneplan
Oneplan Insurance's reply12 Jul 2021, 18:54
Official
Good day Barry,
Kindly note for day-to-day claims, the initial claim must be processed before another claim is loaded since the funds are loaded onto the Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation we contacted your optician and they have provided us with your eye readings to process the claim. Your policy is in an active status and your optometry claim has been approved. Confirmation of this has been sent to your listed number / email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards
Oneplan
Kindly note for day-to-day claims, the initial claim must be processed before another claim is loaded since the funds are loaded onto the Onecard. In-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
As per our telephonic conversation we contacted your optician and they have provided us with your eye readings to process the claim. Your policy is in an active status and your optometry claim has been approved. Confirmation of this has been sent to your listed number / email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards
Oneplan