eE
edendallas E
1 reviews | Active since Dec 2016
15 Jun 2021, 11:05
One plan is very frustrating as it's next to impossible to claim back money and the last 10 times I've made a claim, I've had to pay back 8 times for very silly, unreasonable issues
One plan is very frustrating as it's next to impossible to claim back money and the last 10 times I've made a claim, I've had to pay back 8 times for very silly, unreasonable issues. One plan is jot worth the money paid every month.
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Replies (1)
Oneplan Insurance's replyOfficial
15 Jun 2021, 13:58Good day Eden,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. For a refund to be processed for the day to day benefits we require a detailed invoice reflecting the client's name. and the proof of payment. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. For a refund to be processed for the day to day benefits we require a detailed invoice reflecting the client's name. and the proof of payment. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Jun 2021, 13:58
Official
Good day Eden,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. For a refund to be processed for the day to day benefits we require a detailed invoice reflecting the client's name. and the proof of payment. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. For a refund to be processed for the day to day benefits we require a detailed invoice reflecting the client's name. and the proof of payment. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Kind Regards,
Oneplan