CI
Cheslin I
1 reviews | Active since Dec 2019
05 Feb 2022, 10:41
One Plan is no good
If i could give no stars that would be good.
In a nutshell OnePlan is a ****. Please guys do yourself a favour... If you have an insurance policy with OnePlan make sure to read your policy eben the fine print. Had my legal advisor read thtough my insurance policy and found out that in the event my car is written off OnePlan only gives you half of your cars worth. So if my car is R200.000 ...One Plan plan only gives you R100.000 ...So it all makes sense why their premiums are so good....i cancelled my policy and took my business elsewhere..BE VERY CAREFUL GUYS...
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Oneplan Insurance's replyOfficial
05 Feb 2022, 12:03Good day Cheslin,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our motor vehicle product is specially designed to cater for our clients’ individual needs. The premiums are based on a sliding scale, this allows clients to choose an excess that best suits their needs and a premium that best suits their budget. The vehicle is covered at the retail value and clients have the option to choose the cover as the cover is adjustable cover which means you cover as much as you can afford with our flexible cover slider. Should you feel that you would like to increase the cover we let you choose and manage your premium directly from your smartphone through our app or online self-service portal.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We are sad to see you go, but we do hope to have you part of the Oneplan family again. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our motor vehicle product is specially designed to cater for our clients’ individual needs. The premiums are based on a sliding scale, this allows clients to choose an excess that best suits their needs and a premium that best suits their budget. The vehicle is covered at the retail value and clients have the option to choose the cover as the cover is adjustable cover which means you cover as much as you can afford with our flexible cover slider. Should you feel that you would like to increase the cover we let you choose and manage your premium directly from your smartphone through our app or online self-service portal.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We are sad to see you go, but we do hope to have you part of the Oneplan family again. Kind Regards,
Oneplan
Oneplan Insurance's reply05 Feb 2022, 12:03
Official
Good day Cheslin,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our motor vehicle product is specially designed to cater for our clients’ individual needs. The premiums are based on a sliding scale, this allows clients to choose an excess that best suits their needs and a premium that best suits their budget. The vehicle is covered at the retail value and clients have the option to choose the cover as the cover is adjustable cover which means you cover as much as you can afford with our flexible cover slider. Should you feel that you would like to increase the cover we let you choose and manage your premium directly from your smartphone through our app or online self-service portal.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We are sad to see you go, but we do hope to have you part of the Oneplan family again. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our motor vehicle product is specially designed to cater for our clients’ individual needs. The premiums are based on a sliding scale, this allows clients to choose an excess that best suits their needs and a premium that best suits their budget. The vehicle is covered at the retail value and clients have the option to choose the cover as the cover is adjustable cover which means you cover as much as you can afford with our flexible cover slider. Should you feel that you would like to increase the cover we let you choose and manage your premium directly from your smartphone through our app or online self-service portal.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We are sad to see you go, but we do hope to have you part of the Oneplan family again. Kind Regards,
Oneplan