LM
Lungani M
1 reviews | Active since Mar 2009
13 Jan 2020, 10:21
One Plan is driving me to drink!
I am of sober habits, One Plan has to be the worst decision I have made in the past year. I have started the new year and they are driving me to drink myself to death. I don't need the stress that I'm paying for. Please back pay me this months cover and cancel my policy with immediate effect. I CAN'T BE SUBMITTING ONE INVOICE 1MILLION TWENTY HUNDRED TIMES. I'm done I don't draining relationships this year there are other companies that will treat me like a human and not a policy number.
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Oneplan Insurance's replyOfficial
13 Jan 2020, 15:21Hi Lungani, We apologize for any inconvenience caused, though a detailed and clear invoice is required when claiming for day-to-day benefits. This is to validate that the funds which are paid upfront to the client are in fact used for the intended purpose. Upon investigation we have identified that the doctor's practice number appears to be unclear on the invoice submitted As per earlier discussion, we have contacted your doctor's practice for assistance therefore your claim query is in the process of being resolved with the utmost urgency. We thank you for your patience and understanding. Kind regards,The Oneplan Team
Oneplan Insurance's reply13 Jan 2020, 15:21
Official
Hi Lungani, We apologize for any inconvenience caused, though a detailed and clear invoice is required when claiming for day-to-day benefits. This is to validate that the funds which are paid upfront to the client are in fact used for the intended purpose. Upon investigation we have identified that the doctor's practice number appears to be unclear on the invoice submitted As per earlier discussion, we have contacted your doctor's practice for assistance therefore your claim query is in the process of being resolved with the utmost urgency. We thank you for your patience and understanding. Kind regards,The Oneplan Team