TT
Tshilisanani T
1 reviews | Active since Sept 2020
05 Jan 2021, 17:29
One plan is a professional ****
I tried to cancel the policy over the phone they said I should do it in writing, I wrote to them they did not cancel it instead they debited me again I phoned them to make sure they cancel it they refused.
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Oneplan Insurance's replyOfficial
06 Jan 2021, 13:17Good day Tshilisanani,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Our cancelation department tried to contact you to no avail. We have since proceeded to cancel your policy and will send you an email with confirmation of this. We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Our cancelation department tried to contact you to no avail. We have since proceeded to cancel your policy and will send you an email with confirmation of this. We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Jan 2021, 13:17
Official
Good day Tshilisanani,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Our cancelation department tried to contact you to no avail. We have since proceeded to cancel your policy and will send you an email with confirmation of this. We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Our cancelation department tried to contact you to no avail. We have since proceeded to cancel your policy and will send you an email with confirmation of this. We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan