1 reviews | Active since Jun 2021
ONE PLAN IS A JOKE
they are a bunch of idiots working there they just ***** peoples money I took out a cover on the 24th of November 2021 and canceled on the 30th of November 2021 firstly the person who assisted me charged me R955 instead of R910 as per the phone call and than on the last day of the month money was still taken out of my account even after acknowledging my cancelation request now I HAVE TO CALL EVERY ****IN DAY TO REQUEST FOR MY MONEY BACK TELLING ME IT WILL TAKE 7-14 WORKING DAYS , THIS COMPANY IS A JOKE AS THERE IS A COOLING OFF PERIOD AND I CANCELED WITHIN THOSE DAYS BUNCH OF IDOITS THE CALL CENTRE AGENTS ARE JUST AS USELESS NOT TO TALK ABOUT THEIR RIDICULOUS WAITING PERIODS ....... I JUST WANT MY MONEY BACK IDIOTS
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your cancellation request on the 30/11/2021 which was within the cooling off period, however your debit order date was set for the last day of the month. Kindly note that the system raises a debit order with your bank prior to the debit date, therefore your bank account was debited on the 30/11/2021 since it was the last day of November. Please note that the refund may take a few days to be processed into your bank account, due to us not receiving your cancellation request in a timely manner. Once the debit order has been confirmed and the funds are successfully collected a refund will be processed.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your cancellation request on the 30/11/2021 which was within the cooling off period, however your debit order date was set for the last day of the month. Kindly note that the system raises a debit order with your bank prior to the debit date, therefore your bank account was debited on the 30/11/2021 since it was the last day of November. Please note that the refund may take a few days to be processed into your bank account, due to us not receiving your cancellation request in a timely manner. Once the debit order has been confirmed and the funds are successfully collected a refund will be processed.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan