LM
Londiwe M
1 reviews | Active since Aug 2020
02 Aug 2023, 11:54
ONE PLAN IS A ****!
I sent an email on the 28th of July to cancel my cover and they called me back on the 1st of August telling me I have to service 30 calendar days however the cover will only be cancelled on the 1st of October. So I will pay the premium for the whole month of August for nothing and only serve my notice in September. They are ****** and are a ****. Please do not get cover with them. You will struggle to cancel their cover. I have reached out to their complaints and I will be taking it to the Ombudsman for undesirable behaviour because this is a ****.
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Oneplan Insurance's replyOfficial
02 Aug 2023, 14:05Good day Londiwe,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the cancelation of the policy will be effective from the 1st of September 2023. Your last debit order date will be the 1st of August 2023 and the cover will end on the 31st of August 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the cancelation of the policy will be effective from the 1st of September 2023. Your last debit order date will be the 1st of August 2023 and the cover will end on the 31st of August 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply02 Aug 2023, 14:05
Official
Good day Londiwe,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the cancelation of the policy will be effective from the 1st of September 2023. Your last debit order date will be the 1st of August 2023 and the cover will end on the 31st of August 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the cancelation of the policy will be effective from the 1st of September 2023. Your last debit order date will be the 1st of August 2023 and the cover will end on the 31st of August 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards, Oneplan