KV
Kmishka V
1 reviews | Active since Feb 2019
02 Apr 2025, 10:35
ONE PLAN INSURERS- 1 OF THE MOST PATHETIC INSURERS, DO NOT RECOMMEND!
A 1 star Rating should'nt even be an option!
Im not sure if there are more people struggling with the pathetic service provided by the one plan pet insurance, my card "expired" in November 2024 , i received no communication of any sort from One plan. I had to pay cash for my pet visit to the vet in February. We are now in April and ive still not received my card. My account was suspended due to "non-payment" in March all because i was awaiting the card. Why am i supposed to pay for an insurance when i can't use it?
The excuses as to why ive not received my card to date is endless. Customer service is pathetic. I would LOVE to change my pet insurer however due to the waiting period its inconvenient .
I would NEVER recommend ONE PLAN to ANYONE!
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Replies (2)
Oneplan Insurance's replyOfficial
02 Apr 2025, 11:09Dear Kmishka,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any inconvenience caused by the delay in delivering your replacement card. Please accept our apologies for this.
Our team has made multiple attempts to contact you regarding this matter, but our calls have gone unanswered. Upon reviewing your complaint and policy details, we acknowledge that you have followed up with us regarding the card delivery. A request for a replacement card was submitted; however, the process could not be completed as your policy is currently suspended due to non-payment of premiums.
For the card order and delivery to proceed, your policy must be active with up-to-date premium payments.
We note the ongoing communication via email and will continue to assist you accordingly.
Oneplan remains committed to the principles of Treating Customers Fairly (TCF), ensuring transparency and fairness in all client interactions.
We appreciate your patience and regret any frustration this situation may have caused.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply02 Apr 2025, 11:09
Official
Dear Kmishka,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any inconvenience caused by the delay in delivering your replacement card. Please accept our apologies for this.
Our team has made multiple attempts to contact you regarding this matter, but our calls have gone unanswered. Upon reviewing your complaint and policy details, we acknowledge that you have followed up with us regarding the card delivery. A request for a replacement card was submitted; however, the process could not be completed as your policy is currently suspended due to non-payment of premiums.
For the card order and delivery to proceed, your policy must be active with up-to-date premium payments.
We note the ongoing communication via email and will continue to assist you accordingly.
Oneplan remains committed to the principles of Treating Customers Fairly (TCF), ensuring transparency and fairness in all client interactions.
We appreciate your patience and regret any frustration this situation may have caused.
Kind regards,
Oneplan.
Oneplan.
KV
Kmishka V's updateReviewer Update
02 Apr 2025, 11:23Lets not lie!
1. There were no multpile attempts in contacting me, understand that there are alternatives like emails if you couldnt reach a client through phone call.
2. The only "premiums" that wasn't paid was March 2025 premium as i was awaiting for my reimbursment of the vet fee which one plan deducted R300 some change from with which i thought was taken for March premium.
Truly pathetic that One plan would try and justify their disgusting customer service like. No wonder some people are changing to more reputable insurance providers.
Explain why i was not contacted regarding the upgrade of a new card? Please go back to your recorded ohone calls to find a consultant that even mentioned once to me that the card is expiring?
1. There were no multpile attempts in contacting me, understand that there are alternatives like emails if you couldnt reach a client through phone call.
2. The only "premiums" that wasn't paid was March 2025 premium as i was awaiting for my reimbursment of the vet fee which one plan deducted R300 some change from with which i thought was taken for March premium.
Truly pathetic that One plan would try and justify their disgusting customer service like. No wonder some people are changing to more reputable insurance providers.
Explain why i was not contacted regarding the upgrade of a new card? Please go back to your recorded ohone calls to find a consultant that even mentioned once to me that the card is expiring?
KV
Kmishka V's update02 Apr 2025, 11:23
Reviewer Update
Lets not lie!
1. There were no multpile attempts in contacting me, understand that there are alternatives like emails if you couldnt reach a client through phone call.
2. The only "premiums" that wasn't paid was March 2025 premium as i was awaiting for my reimbursment of the vet fee which one plan deducted R300 some change from with which i thought was taken for March premium.
Truly pathetic that One plan would try and justify their disgusting customer service like. No wonder some people are changing to more reputable insurance providers.
Explain why i was not contacted regarding the upgrade of a new card? Please go back to your recorded ohone calls to find a consultant that even mentioned once to me that the card is expiring?
1. There were no multpile attempts in contacting me, understand that there are alternatives like emails if you couldnt reach a client through phone call.
2. The only "premiums" that wasn't paid was March 2025 premium as i was awaiting for my reimbursment of the vet fee which one plan deducted R300 some change from with which i thought was taken for March premium.
Truly pathetic that One plan would try and justify their disgusting customer service like. No wonder some people are changing to more reputable insurance providers.
Explain why i was not contacted regarding the upgrade of a new card? Please go back to your recorded ohone calls to find a consultant that even mentioned once to me that the card is expiring?