ONE PLAN INSURANCE - VERY FRUSTATING EXPERIENCE FOR A NEW CLIENT.

I have been with One plan previously +/- 8 years ago and I did have some issues regarding their handling of claims but on speaking to an agent recently I was promised and assured that a lot has changed since then and they have put in many measures and changes for a better experience. I registered in August for an account. This is now the 3rd month that One plan has debited me for my insurance but to date I still haven't received my card in order to use their services. I have sent them emails In September as well as messages on their Facebook page. I was told that a courier did come to my house but no one was home. I did not get any calls advising me of this 'said failed attempt' . I was only informed of this a month later when I had to follow up again. To date I still haven't received the card and still not calls from ONE PLAN INSURANCE advising me on progress.