mJ
marius J
1 reviews | Active since Mar 2015
14 Aug 2024, 10:08
One plan insurance ****sters
I am very disappointed with one plan health insurance regarding cancelling my policy. I did send a email and I did all the requirements from my side. When they try to call me my phone decline the call because it is listed as spam with the true caller app. I called them back and assistance was refused by Khahliso. Now I have to go to the police to do a affidavit because this One plan is a *****.
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Oneplan Insurance's replyOfficial
14 Aug 2024, 12:08Dear Marius,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We had noted that the Truecaller app on your phone was blocking our Cancelation Team's calls to process your policy cancelation request. Kindly note that our Customer Care Team cannot process cancelation requests directly on the system. All cancelations must be processed by our Cancelations Department.
As per our telephonic conversation, we have proceeded to process the cancelation on our system. Your last debit order date will be the 02nd of September 2024 and the cover will end on the 30th of September 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Our love and well wishes are with you and once again we apologize for any inconvenience caused.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We had noted that the Truecaller app on your phone was blocking our Cancelation Team's calls to process your policy cancelation request. Kindly note that our Customer Care Team cannot process cancelation requests directly on the system. All cancelations must be processed by our Cancelations Department.
As per our telephonic conversation, we have proceeded to process the cancelation on our system. Your last debit order date will be the 02nd of September 2024 and the cover will end on the 30th of September 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Our love and well wishes are with you and once again we apologize for any inconvenience caused.
Kind Regards, Oneplan
Oneplan Insurance's reply14 Aug 2024, 12:08
Official
Dear Marius,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We had noted that the Truecaller app on your phone was blocking our Cancelation Team's calls to process your policy cancelation request. Kindly note that our Customer Care Team cannot process cancelation requests directly on the system. All cancelations must be processed by our Cancelations Department.
As per our telephonic conversation, we have proceeded to process the cancelation on our system. Your last debit order date will be the 02nd of September 2024 and the cover will end on the 30th of September 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Our love and well wishes are with you and once again we apologize for any inconvenience caused.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We had noted that the Truecaller app on your phone was blocking our Cancelation Team's calls to process your policy cancelation request. Kindly note that our Customer Care Team cannot process cancelation requests directly on the system. All cancelations must be processed by our Cancelations Department.
As per our telephonic conversation, we have proceeded to process the cancelation on our system. Your last debit order date will be the 02nd of September 2024 and the cover will end on the 30th of September 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Our love and well wishes are with you and once again we apologize for any inconvenience caused.
Kind Regards, Oneplan