YJ
Yonela J
1 reviews | Active since Jan 2020
08 Feb 2022, 10:17
One Plan insurance poor treatment!
I was with One Plan insurance in 2018 and I ended cancelling the insurance as I no longer needed it. I had made a claim and it was paid and I had uploaded the required paperwork when it was done. Fast forward late 2020 they started sending me emails saying I owe them and at first I thought there had been a mistake and I ignored it. 2021 they persisted, I asked for clarity they offered an explanation and I told them that I had paid everything and there was nothing outstanding. They asked me to give the proof again and I told them I don’t have receipts from 3 years ago and now they have listed me🤷🏾♀️. I’ve never experienced such, I wouldn’t even recommend them at this point.
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Oneplan Insurance's replyOfficial
08 Feb 2022, 13:03Good day Yonela,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Feb 2022, 13:03
Official
Good day Yonela,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan