ONE PLAN INSURANCE HAS NO PLAN TO PAY YOU!

ONE PLAN IS NOT INTERESTED IN CUSTOMER SERVICES. Good day. One Plan has no plan in paying your medical accounts in 1 minute as they claim on their voice note telephone system. You won't get payment in a reasonable time and will wait for ever to get satisfactory solutions to your queries! They are reluctant to give you their names, or a reference number to a query and hardly ever keep their promises! In January they all of a sudden deviated on their reimbur*****t methods, because THEY EXPERIENCED PROBLEMS AT THEIR POINT OF SALE AND CARD SYSTEM. They have reimbursed money into the wrong bank account, I've queried it immediately, they promised to reverse the payments, which have never happened. I've escalated the queries to management, whom promised to phone me back in 2 days. I'm still waiting! I requested them to keep with their standard reimbur*****t methods by loading money onto my card, which they have done for 3 years. Even after my request to not use the faulty bank account, they went ahead and paid another R850 into the same account!! Now that money is gone. It amounts to more than R 3000 and they have rejected my queries, stating the reversal can't be done anymore, whilst they have reversed funds 2 years ago during a faulty calculation. Their solution?! Yes, WAIT FOR IT!! I can pay the amount into their bank account (yes, the amount of their faulty payment) then they will load that money onto my card! I mean, ISN'T THAT BRILLIANT!! I have to pay them the money in order for them to fix their **** up!!!? NOW, I can't submit any more new claims, they refuse to fix their payment system or even answer my queries. The same with hospital care, You will wait 2 days to get authorization, even if it's a life threatening, urgent situation. ONE PLAN is really not interested in customer services, please BE WARNED!!